Contact support.
Already with us, and something has stopped working? Tell us what the machine is doing and the service team will pick it up. If you are not a customer yet, the contact page is the right place to start.
Three ways to reach us.
The phone is quickest if the machine is down and people are waiting. The form is better for anything that can wait until the next working day, because it gives the engineer the detail up front.
What to have ready.
None of this is essential, and you should call anyway if the machine is down. But having it to hand usually saves a round of questions and gets an engineer to you sooner.
Report a Fault- Your serial or asset numberOn a sticker at the front or side of the machine, and on your last invoice. It tells us exactly which device is yours and what is on its service history.
- What the screen saysError codes matter. Photograph the panel if that is quicker than writing it down.
- What you were doingPrinting, scanning or copying, and from which application. It narrows the cause considerably.
- Whether it affects everyoneOne person or the whole office. That is usually the difference between a driver problem and a device problem.
Tell us what it is doing.
The more you can give us here, the less we have to ask before someone can help.
- Our own engineers. The field and helpdesk teams are employed by us, not subcontracted out.
- A workshop on site. Machines are configured and tested at our head office before they go out.
- Genuine parts and toner. We supply OEM consumables to keep print quality up and faults down.
- Toner before you run out. We monitor levels and get an alert from your machine when it runs low.
Report a fault
The service team picks these up through the working day.
Not a customer yet?
If you have landed here looking for a supplier rather than support, start with a free print audit. It tells you what you print, what it costs and where the savings sit, with no obligation.
Request a Free Print Audit